General information
Why register a domain name?
The assignment rule which prevails is that of “first come first served”. As a company, it is important to have your domain names registered to protect your corporate identity, products, brands, etc. The idea is to prevent third parties, potentially including competitors, from reserving the name of your company or your products before you do. It is also very much in the interest of individuals to reserve their chosen domain name as quickly as possible.
Who can register a domain name?
Anyone can register a domain name provided it has not already been reserved. You cannot, however, reserve a domain name corresponding to a registered trademark, unless, of course, you are its owner. Furthermore, some domain names are reserved for certain holders.
Should I reserve my domain name even if I don’t have a website yet?
If you plan to have a web presence eventually, we strongly advise you to do so, since hundreds of domain names are reserved every day, thus limiting the choice.
How do I transfer my domain name to VTX?
If you already have a domain name, you can transfer it to VTX by clicking this link:
Domaintransfer
How do I transfer my VTX domain name to another registrar?
If you are paying the fee for your domain name to VTX and you wish to transfer it to another registrar, you will need a transfer code. You can obtain this code by logging in, using your username and password, to the
Management section, then clicking on the Authorization code button in the Protection column. The transfer code will appear automatically. This code will be essential if you wish to transfer your domain name to another registrar.
How to contact Switch regarding your .ch/.li domain name ?
If you have any issue with your .ch/.li domain name, you can contact Switch at the following address:
helpdesk@nic.ch.
Registration
Can a domain name include all types of characters?
The characters accepted are defined by the registries and are specific to each extension. Generally speaking, you can use the letters A to Z, as well as the digits 0 to 9 and hyphens (-). Accents (é, â, etc.) are not systematically authorised. The length of a name should normally be between 3 and 24 characters.
How long does it take to register a domain name?
With the rapid online procedure, your order is sent immediately. Registration is confirmed by return e-mail, generally within one hour or even a few minutes of your request.
How long does it take to activate my domain name on the internet after registration?
Domain names are activated within 3 working days.
A problem occurred while I was in the process of registering a domain name. How do I know if my order was registered?
If you order was registered, you should have received a confirmation e-mail. Otherwise, please start the procedure again or contact us at
domain@vtx.ch.
Payment and billing
Is payment by bank card secure?
Yes. VTX uses a highly secure site for bank-card transactions. Your data is protected by a proven encryption system.
Is it possible to pay other than by bank card?
People who have already registered a domain name with VTX have the option of paying by bill. Other customers must pay by credit card.
I misspelled a word in my domain name. Can I get a refund or register another domain name instead?
With the rapid registration procedure, it is not possible to go back and make a revision once your domain name has been registered. We cannot therefore refund you in the event of an error, and we advise you to be very careful when completing your registration procedure.
Administration
Is administrative management of my domain name available online?
Yes. To do so you can use the site www.domn.com and log in using the details you receive by e-mail in order to access the "Administration" section.
Where can I obtain the transfer code for my domain name?
You can obtain the transfer code for your domain name at any time from the site www.domn.com, in the "Administration" section.
Is it possible to change my personal information related to my domain name?
Yes. You can update your information at the site domn.com, in the "Administration" section.
Can I change my domain name myself once it has been registered?
No. You must always complete a new registration.
Technical info
Is it a requirement for my domain name to be on VTX’s DNS servers?
No. You can choose to entrust the technical management of your domain name to another company. However, it is required if your domain name is used with VTX hosting, in order to facilitate technical management.
How can I change my domain name’s DNS entries?
You can manage the DNS entries of your domain names via the VTX Kiosk: https://www.vtx.ch/en/kiosk. To do so, you will need to log in with your e-mail address and the password provided to you.
Can I use my own DNS servers?
Yes, you can place your domain name on VTX’s servers (ns01.vtx.ch and ns02.vtx.ch), on another host’s NS, or even on your own DNS servers. You can change the DNS servers of your domain name via the VTX Kiosk. If in doubt, do not hesitate to contact us on 0800 200 200 (freephone number).
Legal issues
What are the rights pertaining to registration of a domain name?
You can register all the domain names you want, even if they have already been reserved by a third party under another extension. In other words, you have the right to reserve myname.org, even if myname.com is already taken. However, your domain name reservations may be challenged if they enter into conflict with registered trademarks or intellectual property rights, or if they injure natural or legal persons in respect of race, religion or reputation.
What can I do if the name I want is already reserved?
This means that a third party has already registered this name for their own site. Unless you hold rights to the reserved name (for example if you are the owner of a registered trade mark corresponding to the reserved name), it is no longer available. Choose a new name or opt for the same name but with a different extension.